Legal Disclosuresالإفصاحات النظامية

01 Service provider

Registered name

Urprice Co.

Commercial registration

7054229823

VAT registration

314772327400003

National address

RQRB3679 — Building 7863, Prince Majid ibn Abdulaziz St., 3679, Riyadh 14212

Email

support@urprice.sa

02 Who you are buying from

UrPrice is a live‑streaming marketplace where independent sellers present products in real time and buyers bid in live auctions or buy instantly. Unless expressly stated, UrPrice acts as the platform connecting buyers and sellers and facilitating payment, shipping, and tax invoicing. The seller is the merchant of record for the goods sold and is responsible for the products, their description, and their fulfilment, except where UrPrice states that it sells an item directly.

Where a seller trades as a registered business, that seller's own registered name and commercial registration number are shown on their storefront in the app, next to the items they sell.

03 Returns & refunds

Because UrPrice is an auction and live‑commerce platform, all sales are final and winning bids and Buy‑Now purchases are not cancellable simply because you changed your mind. However, consistent with Saudi consumer‑protection and e‑commerce rules, you are entitled to a remedy in the following cases:

• Not as described, defective, damaged, or counterfeit. If the item you receive is materially not as described, faulty, damaged in transit, or not genuine, you may report it within 3 days of delivery with photos. We will review and, where the claim is valid, arrange a return, replacement, or refund.
• Wrong item or item never delivered — you are entitled to a replacement or full refund.
• Order we cancel (e.g. out of stock after purchase) — we refund any amount charged.

Approved refunds are returned to your original payment method or wallet, less any non‑refundable charges where allowed by law, typically within a reasonable period after the returned item is received and inspected. Items must be returned unused and in their original condition unless they arrived defective. To start a claim, use the order screen in the app or contact support@urprice.sa. This section does not limit rights you have under mandatory Saudi consumer‑protection law.

Read this section in the Terms of Service →

04 Complaints

You can also report a live show, a user or a listing from inside the app, under Profile → Safety & complaints. That screen carries the moderation address above, and you can report anyone in a live chat by tapping their name. We act on reports about objectionable content within 24 hours.

For consumer complaints in Saudi Arabia you may also use the Ministry of Commerce channels (including the Maroof platform). We aim to resolve every issue quickly — please reach out to us first.