Legal Disclosuresالإفصاحات النظامية

01 Service provider

Registered name

Urprice Co.

Commercial registration

7054229823

VAT registration

314772327400003

National address

RQRB3679 — Building 7863, Prince Majid ibn Abdulaziz St., 3679, Riyadh 14212

Email

support@urprice.sa

02 Who you are buying from

UrPrice is a live‑streaming marketplace where independent sellers present products in real time and buyers bid in live auctions or buy instantly. Unless expressly stated, UrPrice acts as the platform connecting buyers and sellers and facilitating payment, shipping, and tax invoicing. The seller is the merchant of record for the goods sold and is responsible for the products, their description, and their fulfilment, except where UrPrice states that it sells an item directly.

Where a seller trades as a registered business, that seller's own registered name and commercial registration number are shown on their storefront in the app, next to the items they sell.

03 Returns & refunds

What you may cancel depends on how you bought the item; what you may claim when something is wrong with it does not. Both sit on top of the mandatory rights the Saudi E‑Commerce Law (Royal Decree M/126) and its Implementing Regulations give you, and nothing in these Terms limits those rights. The same rules are published in full, on their own, as our Returns & Refunds Policy.

Changing your mind

• Buy Now and Shop purchases — 7 days. You may cancel within 7 days of receiving the item, without giving a reason, provided the item is unused and in its original condition (Article 13(1) of the E‑Commerce Law). Start it from the order screen in the app.
• Items won at auction — no change‑of‑mind cancellation. Article 11 of the Implementing Regulations excludes a contract concluded at a public auction from that right, and a competitive live auction on UrPrice is such a contract. This is the only right the exception removes; everything under "If something is wrong with the item" applies to a winning bid in full.
• Excluded items — no change‑of‑mind cancellation, whichever way you bought them. Perishable goods; goods that cannot be resold for health or hygiene reasons once unsealed; made‑to‑order or personalised goods; goods integrated with or fitted to other goods; recorded media, publications and software once opened or downloaded; gold, silver and other goods priced against a fluctuating market; travel, hospitality and event bookings tied to a specific date; and damage you caused yourself by mishandling or misusing the item (Article 13(2) of the E‑Commerce Law and Article 11 of the Implementing Regulations).

If something is wrong with the item

These apply to every purchase, including items won at auction, and the change‑of‑mind rules above do not limit them.

• Not as described, defective, damaged in transit, counterfeit, or the wrong item. You are entitled to a return, a replacement, or a refund. Report it from the order screen in the app with photos. Reporting within 3 days of delivery gets you the fastest resolution — that is a service target we set ourselves, not a limit on your rights: you have at least 7 days from delivery, and for a counterfeit item or a defect you could not reasonably have found at delivery there is no time limit at all.
• Item never delivered — you are entitled to a full refund.
• Delivered more than 15 days late — you may cancel and be refunded in full, including shipping (see Shipping & delivery in the Terms).
• Order we cancel (e.g. out of stock after purchase) — we refund every amount charged.

Who pays the return shipping

• We or the seller do when the item was not as described, defective, damaged in transit, counterfeit, or the wrong item. You are never out of pocket for our or the seller's mistake.
• You do when you are cancelling under the 7‑day change‑of‑mind right. That is the default the E‑Commerce Law sets, and we will tell you the cost before you commit to the return.

How refunds are paid

Approved refunds go back the way you paid: a card charge is reversed to that card, wallet credit returns to your wallet, and an order paid partly each way is reversed down both. We issue the refund within 7 days of approving your claim — for a return, within 7 days of receiving and inspecting the item — and your bank may take a further 5–10 business days to post a card reversal. To start a claim, use the order screen in the app or contact support@urprice.sa. If we reject a claim we tell you why, and you can take it to the Ministry of Commerce channels named in the Terms.

Read this section in the Terms of Service →

04 Complaints

You can also report a live show, a user or a listing from inside the app, under Profile → Safety & complaints. That screen carries the moderation address above, and you can report anyone in a live chat by tapping their name. We act on reports about objectionable content within 24 hours.

For consumer complaints in Saudi Arabia you may also use the Ministry of Commerce channels (including the Maroof platform). We aim to resolve every issue quickly — please reach out to us first.