Supportالدعم

01 Contact us

For help with your account, an order, a payment, a delivery or anything else, email us. Include the phone number you sign in with and, for an order, its number from the app — it lets us find it without asking you again.

Signed in, you can also reach us from the app: Profile → Report a problem sends a message straight to our team, with screenshots if you attach them.

02 Delete your account

You can request deletion of your account from inside the app:

1. Open the Profile tab.
2. Tap Privacy settings, then Account options at the bottom.
3. Tap Delete account permanently, then Request permanent deletion, and confirm with Request deletion.

Our team reviews every deletion request before carrying it out. Once it is approved, your profile, addresses, saved cards, wallet balance, points and follows are permanently deleted. Order and invoice records are kept only for as long as Saudi tax law requires — see our Privacy Policy. Until the request is approved you can cancel it by signing back in.

If you only want a break, Close account on the same screen signs you out and hides you from search while keeping everything, and you can reopen it whenever you sign in.

Can't sign in any more? Email support@urprice.sa with the phone number on the account and we will handle the deletion for you once we have confirmed the account is yours.

03 Report or block a user

During a live show

Tap the person's name in the chat, then Report. You can Block them from the same sheet without leaving the show.

Any other time

Go to Profile → Report a problem, choose A user, describe what happened and attach screenshots if you have them. Profile → Safety & complaints lists every way to reach our safety team.

You can also email support@urprice.sa with the person's name as shown in the app and what happened. We act on reports about objectionable content within 24 hours. People you block can't follow or message you; review or undo a block under Profile → Blocked users.

04 Policies

• Privacy Policy
• Terms of Service
• Returns & Refunds Policy
• Legal Disclosures